Frequently Asked Questions

What can I expect for my first time at Royal Serenity Grooming?

Frist, I will inform you what can and what cannot be doable depending on the status of your pet's coat. It may take 3hrs. and 40 min, or less, or a bit longer. Being this your pets first time meeting me and being handled by me, we want to make sure he/she has a good experience and comes to trust me in order to make future grooms pleasant and faster. At the end of their grooming appointment I will communicate to you on how he/she was: how their attitude was dealt with, what encouraged them to cooperate, also what seemed to trigger fear, if any. Please bring or email a copy of their vaccine and deworming current information for our records. Thank you

What is the latest I can pickup my pet? Will it cost extra?

The latest you can pickup your pet is 7:30pm during the week. On the weekend the latest pickup time is 6:00 pm. No extra charge. If your pet does not chew up bedding or covers inform me so I can place a blanket in the waiting space, in order to make them feel more comfy and relaxed.

Do dogs get a bathroom break at Royal Serenity Grooming?

Preferably, I give them a bathroom break before the groom as to prevent them from getting dirty. However, let me know how long ago they went to the bathroom, and how often they go. That way I can schedule a bathroom break for them during their grooming appointment if they need it.

What parts of grooming make a session take so long?

Depends on the dogs needs, sometimes the nails are what take a while to do because they are scared, or because their nails are very long and need grinding too. The type of coat length, thickness, softness, amount of de-shedding determines how long it takes for their fur to dry. How dirty your dog is, may cause a longer time in the bath. If your pet is scared of their face, legs or tail being done all this pushes the groom time. If I rush the process dogs become more defensive, because they feel uncertain, insecure or discomfort making the grooming experience even more difficult. Therefore please take into consideration your pet's comfort and be patient. Also, it is their whole body being groomed not just their head, from my experience it shouldn't take longer then 3 hrs. and 40 min max.

How many dogs can be schedule for an appointment?

Maximum 3 dogs per family, however take into consideration that it will be a long time until pick up, as each dog will have their own grooming session. Again, time is determined by each dogs needs and work getting done. If there are 4 or more pets from the same family, some of them will have to be scheduled for a different day. Thank you for your cooperation.

What payment methods do you accept?

Preferably cash, but I also accept e-transfer, whichever is more comfortable for you. Cash gets disinfected, and e-transfer requires zero contact.

It looks like my pet has a minor medical problem, can I bring him in for you to look at it?

Unfortunately I cannot. If your pet needs medical attention take him/her directly to your vet. Whatever the medical situation they will provide you with an accurate and proper solution. Situations such as broken nails, ear mites, ear infections, any form of injury may require prescribed medications and pain management. Thus your pet needs their doctor and not their fur stylist. Vet techs cannot: prescribe, or diagnose; they can only assess the patient under medical supervision, clip nails, handle pets and assist veterinarian with medical treatments or surgical procedures.

My dog is a senior, can you still groom him?

I definitely can. If it is a large breed with bad hips my grooming table and tub go low to the ground as to make the grooming process less physically straining. Moreover, I have padding on the hard surfaces in order for their spa day to be more relaxing and comfortable. Also I give all my pet clients a break in between their grooming session, so they can re-energize. Also they are allowed to lay down during their groom to give them a break from standing.

How often should I get my pet groomed?

It depends on you and your pet's lifestyle. If you like your pet short and their groom lasts a while then 9 weeks is your best bet. If you like your pet to have a specific style but long in length, and they tend to get dirty; then every 7 weeks grooming is required in order to prevent matts from forming.

Can you cut my dogs quicks?

Unfortunately I will not. Clipping nails to the point of cutting the quick and causing them to bleed on purpose is not something I do. The best way to keep the quick from growing excessively is by keeping nails maintained. Walking on rough surfaces are their natural way of keeping their nails filed. I can "chase back" the quick- by cutting the nail above the quick a bit short over time the quick will shorten to the proper length- it requires patience , time, and taking them out for walks so they can naturally grind their nails and keep the quick from over growing again.
Clipping the quick traumatizes your pet, making it difficult for them to get their nails cut by anyone in the future. It can also encourage them to become aggressive when it comes to handling everything from the elbow towards their paws. Improper nail length can encourage deformities of the pads and feet. Cutting too much of the quick can leave a nail vulnerable to infection which then leads to death of nails. The Length of their nails depends on their lifestyle. Nails aid in grip and angling of their paws when walking on straight or slanted surfaces. If the problem is sharpness I can dull them up with the nail grinder. However how much pressure a dog uses when they move their paws will still cause bruising or mild scraping on a person's skin.

Will my dog interact with other dogs or be in a kennel?

No. The amount of time I book is specific to your dogs needs. Having too many dogs from different families can distract the dog being groomed. It also makes it difficult for the dog being groomed to focus on listening to the groomer. Your pet is here for a grooming spa treatment, and that is what your pet will receive. So no waiting in a kennel and no sideline observation of other dogs getting groomed. Your pet comes in and we start the appointment.

Can you brush out the matts?

It depends on the form of matting, if it is severe or too close to the skin I probably cannot. Because, matts are thick and painful on the skin of your pet when being pulled/brushed. Brushing them out will only discourage your pet from ever wanting to be brushed. If the matt is loose and away from the skin I can cut it out, but that will make the coat uneven, hence I might have to clip the length. I can try to save the coat where there is no matting, this will alter the finished style. I cannot promise that he/she will not be shaved down.

Do you groom cats ?

Yes. However, if it is their first time they must be 6 months- 8 months max. If they are older they must be used to being groomed or be extremely laid back when being handled. Aggressive cats will not be taken, as grooming cannot be done if the cat needs to be wrapped for restraint the whole time. Grooming is discourage unless extremely necessary, situations such as they cannot groom themselves, develop matts. I encourage keeping them at a healthy weight, a healthy gut (no diarrhea or constipation), brushing, combing, a diet based on their needs, all medical conditions addressed, keeping the surfaces they lay on clean to not discourage cats from caring for themselves.

How often should my cat be groomed?

Cats groom themselves, their cleanliness depends on their environment. What causes cat allergies in humans is the dandruff (natural oils) their coats have. Brushing your cat is the easy solution, spreading those oils and maintaining their coats; makes their workload for self grooming a lot easier: reduces the loose fur (encourages less fur balls), keeps the knots away making it easier for them to clean their skin. Quick tidy's can be done by giving them a wipe down with a cat dry bath or wet wipe, then brush them out. The only time a full grooming should be considered is if they get too dirty for them to clean themselves, if they are long coated and they are shedding their coat due to weather change, or if they require shaving because they are matted. Furthermore, de-shedding for the long coated cats is recommended once a year during shedding season. Short haired cats, if their fur is excessively oily and brushing is not enough to spread the oils then a bath could be given. Cats also must not be left moist as this can cause skin problems due to moisture.